Archive for May 3rd, 2012
The “customer” fee
I learned today that Verizon and AT&T charge $30 for you to upgrade your phone even if you are eligible for a phone upgrade out right.
This is truly abyssal that companies choose to gauge their customers in this way, and more importantly that this practice is allowed to go on.
Essentially this allows companies to charge us to continue to be their customer. This means on top of the service we already paid for we have to pay a $30 “privilege to be a customer”, fee.
collusion anyone?